Position: Temp. Tech Support (IT Helpdesk)
Contract Period: 2 months ONLY
Working Location: Rockville, MD
Work Hours: 08:00 ~ 17:00 Local Time
Pay rate: $5,215.00/month (Based on experience and qualifications)
Person in needed: 2
Requirements: Bilingual (Both Korean and English)


JD Details
Position Summary:

The Tech Support Technician provides essential first-line technical support for end-user computing and office automation (OA) systems. This role ensures business continuity by maintaining hardware, software, network configurations, and conference room equipment. The ideal candidate will manage service tickets, track IT assets, and deliver exceptional customer service to all employees, including executives


Responsibilities:

1. PC Support and Asset Management
Troubleshoot end-user computing hardware, software, and network issues
Manage the lifecycle of end-user devices from deployment to retirement
Configure software and hardware settings based on company standards
Handle IT ticketing systems by logging, tracking, and resolving issues timely
Track and audit company IT hardware and software assets
Provide high-touch, premium technical support for VIPs and executives
Support standard business applications and corporate software tools
Maintain conference room AV equipment and shared computing facilities

2. Office Automation (OA) and Operations
Deploy and enforce mobile device security and MDM policies
Administer basic Windows environment and Active Directory (AD) tasks
Support peripherals including printers, scanners, and external devices
Perform routine maintenance on office automation systems
Monitor and manage software licenses to ensure compliance
Assist with IT security audits and regular operational reporting
Procure and replace IT consumables like printer toner and accessories
Setup and image new workstations for incoming employees

Requirements:

Education: Associate degree in Computer Science, IT, or equivalent work experience

Experience: 1–3 years of experience in technical helpdesk or desktop support roles

OS Knowledge: Proficient in configuring and troubleshooting Windows OS environment

Hardware Skills: Hands-on experience assembling, repairing, and diagnosing PCs and laptops

Soft Skills: Strong communication skills with a customer-centric mindset

Problem Solving: Ability to diagnose basic network and software issues methodically
Nice to have qualifications:

Certifications: CompTIA A+, Network+, or Microsoft Certified Fundamentals

Directory Services: Basic experience managing user accounts in Active Directory

Enterprise Tools: Familiarity with ITSM ticketing tools (e.g., ServiceNow, Jira Service Desk)

Language: Bi-lingual (Both Korean and English)


※ Hiring Process: Resume screening, phone interview, and onsite interview

※ How to Apply / Inquiries:
Please send your resume to recruiting@people4nets.com
For inquiries, please contact 469-305-2236 (Jaime)
https://www.instagram.com/p4nsolutions/